![\"Microsoft](\"https:\/\/i0.wp.com\/images.techhive.com\/images\/article\/2014\/05\/oops-road-sign-with-dramatic-blue-sky.-94037054-100265460-primary.idge.jpg?w=1140\")
<\/div>Crashes in (Lync and) Outlook lead to Microsoft’s fourth official recall of a Click-to-Run version of Office in the past four months<\/h2>\n<\/section>\n
InfoWorld Apr 22, 2016<\/p>\n
If you’re using Office 2013 ProPlus and\/or Office 2013 Click-to-Run, and you applied the April updates, you may have noticed that both Lync 2013 (also know as Skype for Business) and\/or Outlook 2013 have been crashing more frequently than usual. Specifically, those who have KB 3114941 installed<\/a>, and those running Office 2013 CtR 15.0.4815.1001 are seeing crashes with error code 0xc0000005.<\/p>\n Microsoft has details of the problem in KB 3158521<\/a>. The crashes generate this kind of entry in your Application event log:<\/p>\n Log Name: Application Microsoft admitted to the problem yesterday and provided detailed instructions on how to roll back the bad April build to the less-buggy March build 15.0.4805.1003. For those running the “MSI version” — the old-fashioned version of Office 2013 without Click-to-Run — uninstalling KB 3114941 is relatively painless<\/a>.<\/p>\n Rolling back a Click-to-Run patch, though, is not for the timid to undertake. However it’s becoming a more common exercise — particularly with the Feb. 16 version of Office 2016 Click-to-Run deleting POP3 email<\/a>;\u00a0the Word, Excel, and Outlook freeze in the Feb. 9 Office 2013 Click-to-Run<\/a>;\u00a0and the Word template renaming problem in the Dec. 11, 2015,\u00a0Office 365 Click-to-Run<\/a>.<\/p>\n By my reckoning, this is the fourth Office Click-to-Run recall in a little more than four months.<\/p>\n
\nSource: Application Error
\nDate: date time
\nEvent ID: 1000
\nTask Category: Application Crashing Events
\nLevel: Error
\nKeywords: Classic
\nUser: N\/A
\nDescription: Faulting application name: lync.exe, version: 15.0.4805.1000, time stamp: 0x56b99a83 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
\nException code: 0xc0000005
\nFault offset: 0x16aeb4e8
\nFaulting process id: 0x13f4
\nFaulting application start time: 0x01d195c6a5a21379
\nFaulting application path: C:\\Program Files (x86)\\Microsoft Office\\Office15\\lync.exe
\nFaulting module path: unknown
\nReport Id: report_ID
\nFaulting package full name: %14
\nFaulting package-relative application ID: %15<\/p><\/blockquote>\n